About Us
Emperor's Gate, Stevenage, SG2 7QX. Telephone: 01438 742639
Practice Charter
The Manor House Surgery Patients Charter is displayed on the Practice Notice Board.
Practice Policy
We hope to provide the highest standards of health care for our patients. We recognize that we are a multi-cultural society and appreciate diversity among our patients. We welcome the input of our patient liaison group. Our aim is to promote good health through the professionalism of our primary healthcare team.
Area Covered by this Practice
We accept patients from Stevenage and the surrounding villages and close relatives of other registered patients.
Joining the Practice
Please complete a GMS1 form and questionnaire at Reception. We also need to have your NHS number and may need proof of identity i.e. recent utility bill, passport etc.. We adhere to all equalities legislation and do not discriminate on any grounds.
Specialist Nurses in General Practice
Our Prescribing Nurse Practitioners are especially qualified to see. assess and treat patients in their own right. If necessary they refer patients to the GP for appropriate treatment. This enables many more patients to be dealt with by the GP and is an alternative way to see the GP if their appointments are full.
Wheelchairs
Manor House Surgery has wheelchair access at the front and rear of the building.
Complaints
We aim to offer our patients the highest standard of care. However, if you would like to complain, in the first instance, please contact the practice manager at the surgery. Our practice complaints procedure is part of the NHS system for dealing with complaints and meets the relevant national criteria.
Confidentiality
All consultations, correspondence and prescription requests are dealt with in complete confidence.
Carers
If you are a carer for someone, please make yourself known to the office staff as we have a list of Carers, so that we may assist you.
Out of Hours: CALL HERTS URGENT CARE 03000 333333
Or contact the surgery on 01438 742639 (after 6-30 pm weekdays and during weekends and bank holidays) where you will be given this number:- 03000 333333.
For 24 hour advice and information patients can also phone NHS DIRECT 0845 4647.
